Frequently Asked Questions:

Explain my bill?
Bills are printed on 8.5" x 11" sheets. Click here to see breakout description of bill.

What if I don't receive my bill?
All bills are due monthly. If you don't receive your bill contact our customer service department to request a duplicate copy.

How can I make a payment?
Payments can be made in person at the Leeds Water Works office. Payments can also be made at our night drop box locations. One is located outside of the Leeds Water Works office and the other is located on 8th Street next to Maison De France.

Payments can also be made via Visa or Mastercard in person or by telephone to our customer service department.

Automatic drafting of your checking or savings account can also be set up to pay your monthly bill for you automatically each month. To setup automatic payments please click here to download form.

What if I can't afford to pay my bill by the due date?
Call our customer service department at 205.699.5151 to discuss your situation. We may be able to work out a payment plan.

How do I read my meter?
Meters are read like car odometers – from the left to the right. Subtract the previous reading from your current reading to get the consumption. Any movement in the meter may indicate a leak, if water is not being used.

Click here to see image of meter and directions on how to read properly.
Click here to read Leak Adjustment Policy.

What is a 3/4 meter charge?
It is a charge for the demand that the meter places on capacity of the system. Previously, the meter charge has always been built into the minimum. Now it is a separate line item for accounting purposes.

What is the city pick-up charge on my bill?
City pick-up is a charge mandated by the City of Leeds for all residents within the city limits for roadside trash pick-up. If you have any questions call the City of Leeds at 205.699.2585.

How do I get household garbage pick-up started?
To get garbage pickup started call Veolia at 205.640.7000.

Where do I pay my sewer bill?
Sewer bills are paid at Jefferson County Sewer Department at 205.325.5390 or to The Birmingham Water Works Department at 205.244.4000. If you have any questions about your sewer bill call the Jefferson County Sewer Department or The Birmingham Water Works Department.

What if I have an emergency water situation?
Call the Leeds Water Works office at 205.699.5151. Someone will be available to answer your call 24/7.

Where does the Water Works get its supply of water?
The Leeds Water Works provides our customers with great quality water from a variety of local area natural wells and springs.